The fastest way to reach us is by email. Please write from the address on your account where possible, and include enough detail — an execution id, an invoice number, or a clear description — for us to help quickly.
Where to write
| Topic | |
|---|---|
| Support & general questions | support@scrapesilo.com |
| Billing & refunds | support@scrapesilo.com |
| Privacy & data requests | privacy@scrapesilo.com |
| Legal & terms | legal@scrapesilo.com |
| Report abuse | abuse@scrapesilo.com |
Before you write
Many answers are already in the documentation — engine selection, the action DSL, pricing and
quotas, authentication, and the full API reference. If you are hitting a 402 or 429
response, the pricing & quotas page explains the limits and how to raise them.
Reporting abuse
If you believe ScrapeSilo is being used against your site or to misuse personal data, email abuse@scrapesilo.com. See our Acceptable Use Policy for what we prohibit and how we enforce it.